Account Manager, Memberships Services

General Responsibilities

• Manage and provide superior customer service for assigned season ticket member book of business
• Annually meet and exceed retention, touchpoint plan, and new sales goals
• Cultivate and grow strong relationships with season ticket members by fulfilling all required touchpoints throughout the year via proactive communication including phone calls, emails, handwritten notes, in-seat visits, and out-of-office appointments
• Create exceptional, memorable experiences for season ticket members through game-day opportunities, in-season, and off-season events
• Participate and contribute to the planning and execution of all season ticket member related programming and off-season events to provide more value and year-round participation with the organization
• Collaborate with ticket sales, ticket operations, and premium ticketing teams to ensure efficient and quality servicing of accounts
• Manage customer service issues around all marketing and ticketing events, initiatives and programs including but not limited to Draft Day, STM events, marketing events, youth and other special programs

Qualifications

• Bachelor’s degree (or requisite experience)
• Three (3)+ years of sales and/or service experience in the sports or hospitality industry
• Self-starter with demonstrated ability in the areas of personal accountability, communication, time management, adaptability, and relationship building
• Strong interpersonal skills and the ability to develop solid working relationships at all levels across the organization
• Excellent attention to detail and ability to produce high quality, accurate work within designated deadlines
• Must have proficient computer skills and experience with Microsoft Office, additional experience using Ticketmaster/Archtics and Salesforce preferred
• History of working in a team environment
• Availability of working weekends during home games and some extended hours is required
• Must have exceptional phone, organization, interpersonal, sales aptitude, and electronic communication skills