Account Manager, Medically Integrated Dispensing

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

About the Role

The Account Management Team ensures customer satisfaction by fostering customer and sales team unity and provides consulting and service support to assigned customer accounts. As the MID business owner, the Account Manager works with the customer to understand their strategic vision and objectives within the customer organization while aligning McKesson products, offerings, and services to ensure those business objectives are achieved. The MID Account Manager acts as a key triage point for assigned accounts and takes ownership of customer issues through resolution.

This position works closely with the Oncology Account Executives, Optimization Consultants, Clinical Specialists, GPO Team, and Implementation Team to ensure high-quality and consistent service levels to customers. The role requires subject matter expertise in pharmacy workflow, management of systems, pharmacy operations, payor landscape, data analytics, and credentialing. The Account Manager keeps up-to-date with industry knowledge, competition, and enhances awareness within the pharmacy and medically integrated dispensing segment.

This position requires excellent communication, customer service, and follow-up skills along with relationship-building abilities.

Responsibilities

• Account Retention and Growth
  • Strategizes, plans, and executes value-add and strategic activities for an existing customer base of pharmacies.
  • Understands the practices’ business challenges, strategies, and priorities and helps address those needs.
  • Targets and sells MID value proposition and capabilities to community oncology practices without an orals program in place.
  • Understands and advises on practice processes, buying cycles, and decision drivers as well as their current and future needs.
  • Articulates ROI/value of products, services, offerings, and solutions.
  • Supports practice business growth, strategic planning, monitoring of progress, use of services, products, and growth solutions (GPO, EQUIPP, etc.).
• Customer Support
  • Takes action to meet the needs and concerns of the practice and considers how actions or plans will affect practices; responds quickly to meet needs and resolve problems; avoids over-commitments and sets reasonable expectations.
  • Establishes customer feedback systems and implements effective ways to monitor and evaluate concerns, issues, and satisfaction within each practice and anticipates the practices’ needs.
  • Educates practices and shares information to build their understanding of issues and capabilities; is regarded by the practice as a thought leader in the industry.
  • Establishes relationships with practices at multiple levels within the practice organization.
  • Assists practices with issue escalation and resolution.
• Financial and Business Acumen
  • Monitors and reports pharmacy & dispensary business operations impacts on practice financial performance.
  • Creates and updates practice business plans, ROI analysis, and growth projections.
  • Understands and advises the practice’s decision drivers from their perspective (options available, financial benefit/costs) and the implications that buying decisions have on both McKesson and the practice.
  • Maintains knowledge of practice contracts (GPO, Payer, and other business-impacting agreements).
  • Draws upon knowledge of competitors and payers to communicate valuable insight on issues that deliver results for both McKesson and the practice.
  • Leverages practice successes and drug/payor trends.
• Regulatory Compliance & Credentialing Support
  • Reviews credentialing and re-credentialing notifications with practices.
  • Provides guidance and best practices to practices for credentialing and re-credentialing.
  • Conducts credentialing and recredentialing tasks with practices.
  • Creates credentialing timelines and completion action plans.
  • Documents and maintains credentialing applications and documentation.
  • Escalates any issues and/or concerns to the MID Strategy team.

Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• 4+ years of account management or pharmacy operations experience.
• Experience in provider consulting, field sales, and/or product management.
• Knowledge of pharmacy systems, pharmacy operations, and pharmacy workflow.
• Demonstrated experience in developing customer improvement plans.

Skills

• Team collaboration/team player.
• Community Oncology experience (a plus).
• Certified Pharmacy Technician or equivalent pharmacy experience (a plus).
• Effectively manage customer expectations in terms of service and issue resolution.
• Develop proficiency in the orals oncology segment and technology (product, application, platform).
• Develop collaborative internal and external relationships/partnerships.
• Maintain knowledge of pharmaceutical industry products, trends, and processes.
• Troubleshoot, triage, and manage customer issues to resolution.
• Ensure timely follow-up and communication.
• Strong business acumen and professionalism.
• Strategic/creative thinker.
• Ability to operate in a fast-paced, dynamic business environment.

Schedule

If the selected candidate lives within a 50-mile radius of the Irving, TX Office location, the expectation is a hybrid schedule with a minimum of two (2) days per week on-site. Specific in-office days may be designated based on team needs and business priorities. Travel requirement is 50%.

Pay

McKesson offers a competitive compensation package determined by performance, experience, skills, equity, and regular job market evaluations. The base pay range for this position is $83,300 - $138,900. In addition to base pay, other compensation such as an annual bonus or long-term incentive opportunities may be offered.

Benefits

For more information regarding benefits at McKesson, please visit McKesson's benefits page.