Account Manager - MCS

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact.

About the role

The Account Manager ensures services provided by MasterCorp Commercial Services (MCS) meet or exceed the expectations of our customers.

Responsibilities

• Regularly perform customer site visits/inspections to maintain an excellent relationship with customers.
• Submit daily reports based on customer visits/inspections or customer communications regarding MCS services.
• Respond to customer emails promptly and accurately.
• Perform tenant visits and inspections – submitting reports of the visits to Area Managers of results.
• Follow up on visits and inspections to ensure any issues indicated are corrected promptly.
• Assist with overseeing and managing payroll.
• Assist Branch Manager in maintaining/managing budgets for each building.
• Assist in providing necessary supplies and tools for each job site.
• Manage monthly supplies orders to ensure compliance with budgets.
• Assist in generating tag jobs.
• Maintain continuous communication with Area Managers to ensure services are performed as contracted.
• Perform additional tasks as directed by MasterCorp Management.

Requirements

• Associate’s degree or an equivalent combination of education and work experience.
• Two years of progressive management responsibility directly related to the position.
• Proven ability to communicate clearly and professionally with guests, site staff, and MasterCorp employees by written and verbal means.
• Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
• Proficient in Microsoft Office Suite (Word, Excel, etc.).
• Excellent verbal and written communication skills – Bilingual is a plus.
• Ability to work irregular hours including weekends and after hours.

Physical Requirements

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.