Account Manager – McLean, VA
Officeworks Inc. · McLean, VA · 2 mo ago
Business DevelopmentFull-time
Essential Job Responsibilities
Customer/Account Servicing
- Is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team’s performance, including all marketing and operational decisions made by team members
- Provides timely response to customer’s requests for products, services and/or information
- Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
- Is responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
Project & Work Order Management
- Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
- Reviews work plans, schedules and logistics established for customer’s major projects
- Oversees work of all team members, including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.
- Provides frequent and regular status reports to customer regarding project and work order status
- Attends project and account meetings as necessary
Sales Order Management
- Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner
- Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt.)
- Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
- Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
Organizational Interfaces
- Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
- Manages internal and external dealer team interfaces, including interface with subcontractors, manufacturers, etc.
- Manages team assignments to ensure work load activities are appropriately balanced and supported
Process, Quality and Customer Satisfaction
- Ensures standards of performance are met for all customer work activities
- Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
- Ensures documentation standards are maintained for all account activities; ensures dealership process and procedures are followed
Sales & Marketing
- Is responsible for marketing full range of dealership’s products and services to customer
- Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
- Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
- Identifies account penetration opportunities for additional product or service sales to customer
Prompt, Reliable and Regular Attendance
- Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Excellent organizational skills and attention to detail.
Education and Experience
- Bachelor’s Degree or equivalent experience.
- At least two years of related experience required.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.