Account Manager (MAKO RX)

Responsibilities

• Comfortable on the phone and email providing cold outreach to eligible employer members and their dependents or family members
• Attend and participate in regular reviews with customers
• Communicate with program partners, strategize process improvements
• Organize and maintain up to date patient administrative tasks associated with Pop Health and program databases
• Compile quarterly reports for accounts and work with customers to compile any specific reporting requests
• Follow up with patients to ensure completion of program processes
• Exhibit problem solving skills to manage questions and requests proactively
• Learn quickly and demonstrate task maturity, completing required tasks independently of others
• Proficient in Microsoft Office Suite including Excel