Account Manager – Major Accounts

About the Role

This position is responsible for billing, collections, and customer service for major accounts, including Global Casualty, ESIS, and Casualty Risk Construction.

Responsibilities

• Reduce aged receivables and unapplied cash by strictly following collections procedures with appropriate escalation, ensuring calls and emails are sent within guidelines.
• Establish account parameters in SBS within 48 hours of receiving documentation to ensure accurate billing, financial recording, and revenue recognition.
• Work closely with business units and external clients to understand their needs and servicing requirements, responding timely and accurately to all inquiries.
• Provide guidance on optimal funding and payment methods to meet client needs while maintaining corporate financial integrity and cash flow goals.
• Deliver accurate departmental reporting within required timeframes.
• Negotiate account reconciliations to conclusion.
• Actively participate in special projects and system improvements, including writing business requirements and system testing.

Qualifications

• Understanding of insurance and financial best practices, preferably in Casualty Insurance, Insurance Finance, or ESIS products and services.
• B.S. degree preferred.
• Ability to work independently, solve problems, and assimilate information from various sources regarding Global Casualty, ESIS, and Casualty Risk Construction business.
• Excellent negotiation, verbal, and written communication skills, with the ability to interact professionally with clients, brokers, and Chubb personnel.
• Demonstrated ability to manage multiple demands and priorities.
• Initiative, accountability, adaptability to change, and effective conflict resolution skills.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel, and aptitude for learning new technology.
• Prior billing and/or collections experience preferred.

About Us

Chubb is a global leader in insurance, operating in 54 countries. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse client base. Chubb is distinguished by its extensive product offerings, broad distribution capabilities, financial strength, underwriting excellence, superior claims handling, and local operations globally.

Chubb is committed to equal employment opportunity and compliance with all applicable laws and regulations. We hire, assign, promote, compensate, develop, and retain employees based solely on performance and qualifications, without regard to race, color, religious creed, sex, gender identity, sexual orientation, marital status, national origin, ancestry, disability, medical condition, genetic information, military/veteran status, age, pregnancy, or any other protected characteristic. Chubb prohibits unlawful discrimination, harassment, and retaliation.