Account Manager, Louisville Kentucky

Join our team as an Account Manager where you'll be the strategic bridge between healthcare practices and Aledade, driving success in value-based care contracts while directly impacting practice performance and revenue outcomes. You'll collaborate closely with health systems to align priorities and initiatives, ensuring both partners achieve their performance goals while advancing the shared mission of improving patient care through innovative value-based care models.

This role will support our Louisville-based health system partner with travel expectations around 25% in the local and metro Louisville, Kentucky areas. Candidates must reside in Kentucky to be considered.

Responsibilities

• Represent the Aledade/Practice relationship across various domains, including financial performance and outlook, quality management, clinical management, population health, care management training, HEDIS and STARs performance, and operational enhancements.
• Utilize data analytics tools to monitor and communicate practice performance against key objectives and strategic plans.
• Develop project plans to ensure key objectives are achieved.
• Share applicable data with stakeholders within Aledade to ensure proper departments have the information they need.
• Develop and nurture lasting relationships and engagement with physicians, providers, and healthcare system executives to support and enhance financial and quality performance across performance metrics.
• Provide and present practice performance, financial overviews, and economic impact related to performance and contract terms at the practice level to external executives and relevant practice stakeholders.
• Communicate contract goals and current performance at the organizational, site, and/or provider levels to ensure aligned understanding of value-based care (VBC) contract goals and objectives.
• Communicate outcomes-oriented overviews of performance initiatives to convey organizational impact.
• Assist in training office staff and physicians & providers (in coordination with Aledade's Value-Based Care Curriculum) on processes and technologies.
• Provide continual assessment of practice’s and staff’s training.

Requirements

• Graduate of an accredited college or university in nursing, social work, health technology, or information technology-related programs.
• 8 years of significant and relevant work experience in medical practice management may be accepted in lieu of educational requirements, particularly with significant administrative experience in a clinic setting.
• 5 years of experience with executive-level communication (written and verbal).
• Demonstrated knowledge of value-based care contracts across all patient types.
• Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.

Skills

• Excellent organizational and project management skills, and team-building skills.
• Familiarity with process mapping and workflow analysis tools.
• Excellent computer skills and willingness to learn additional software applications.

Physical Requirements

• Sitting for prolonged periods of time.
• Extensive use of computers and keyboard.
• Occasional walking and lifting may be required.
• Ability to travel approximately 25% within the Louisville, Kentucky metropolitan area.

Pay

$70,000 - $90,000 a year (base salary) plus bonuses and equity. Compensation for the role will depend on a candidate’s qualifications, skills, competencies, and experience.

Benefits

• Flexible work schedules and the ability to work remotely for many roles.
• Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners.
• 21 days of PTO in your first year.
• Two paid volunteer days and 11 paid holidays.
• 12 weeks paid parental leave for all new parents.
• Six weeks paid sabbatical after six years of service.
• Educational Assistant Program and Clinical Employee Reimbursement Program.
• 401(k) with up to 4% match.
• Stock options.

About the Company

Aledade, a public benefit corporation, exists to empower independent primary care—the most transformational part of our healthcare landscape. Founded in 2014, we’ve become the largest network of independent primary care in the country, helping practices, health centers, and clinics deliver better care to their patients and thrive in value-based care. We create value-based contracts across a wide variety of health plans to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best—keeping patients healthy.

At Aledade, you will be part of a creative culture driven by a passion for tackling complex issues with respect, open-mindedness, and a desire to learn. You will collaborate with team members who bring diverse experiences, interests, backgrounds, beliefs, and achievements to their work, united by a shared passion for public health and a commitment to the Aledade mission.