Account Manager - Large Group

Position Summary

The primary responsibility of the Account Manager is to foster relationships with existing clients and brokers to ensure profitability and retention in the 50 + market. This role is also responsible for expanding relationships with existing clients and brokers to increase revenue through specific efforts to add vision and other related benefits.

Essential Functions And Responsibilities

• Foster relationships with existing clients and brokers in the 50+ market to ensure optimal client experiences and client retention.
• Develop benefit strategies and present options to maximize client dental plans and support client goals.
• Explore opportunities with existing clients to leverage other product offerings.
• Leverage relationships with clients and brokers to gain referrals to new accounts.
• Manage new group implementation process in collaboration with other departments to ensure a positive client experience.
• Serve as a trusted advisor to the sales team, clients and brokers on industry trends and best practices.
• Manage the renewal process for the assigned book of business.
• Formally propose and advocate for the addition of vision and other complementary employee benefits as DDMO expands its product offerings.

Qualifications

• Minimum of 7 years of experience in the health benefits arena, preferably in account management;
• College degree or relevant work experience;
• Current Missouri health insurance license;
• Strong understanding of finance, underwriting and rating of group insurance products;
• Understanding of dental terminology and procedures preferred;
• Advanced problem-solving and decision-making abilities;
• Exceptional verbal and written communication skills.

Competencies

• Accountability
• Coachability
• Communication
• Critical thinking
• Prioritization
• Relations with others
• Service orientation
• Trusted advisor

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.