Account Manager - Japanese Bilingual

About the company

Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a Toyota group company that develops IT, cybersecurity, and technology solutions to support Toyota's global business operations. With eight TTS affiliates worldwide, TTS-US is helping establish a secure and resilient Toyota global value chain while continuing to expand its capabilities across cybersecurity, IT consulting, project support, and enterprise solutions.

Responsibilities

• Business Development for TTS US IT services
• Building Proposals for key projects and aligning them as per customer needs
• Scheduling internal/external sync with stakeholders
• Maintaining strong relations with key personnel
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding the relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives
• Serving as the link of communication between key customers and internal teams
• Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
• Preparing regular reports of progress and forecasts to internal and external stakeholders
• Managing accounts from a sales relationship perspective and being responsible for the end-to-end sales cycle
• Vendor/Partner management for joint delivery of services
• Supporting team expansion initiatives for technical projects at client locations
• Account farming, expanding existing accounts by engaging in active discussions with customers about TTS US IT services expansion

Requirements

• Graduate or bachelor's degree in business administration or a related field
• Bilingual Japanese and English with strong English communication skills
• 3+ years of experience in the IT industry in account management and business expansion
• Ability to be client-facing by interacting with clients and their executive leadership
• Creative problem-solving abilities and an analytic and qualitative eye for reasoning
• Self-starter with a knack for taking initiative and "getting things done"
• Passion for your work and an ability to apply that passion to both daily tasks and larger projects
• Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences)
• Ability to prioritize and complete multiple tasks with little to no supervision
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort