Account Manager - Japanese Bilingual

Position Summary

We are seeking a Japanese Bilingual Account Manager to manage and strengthen relationships with Japanese and U.S.-based clients. This role will serve as a key liaison between customers, internal teams, and business partners, ensuring effective communication, strong client satisfaction, and successful delivery of services. The ideal candidate is fluent in Japanese and English, has strong relationship-management skills, and understands Japanese business culture and professional communication standards.

Responsibilities

• Manage and develop relationships with Japanese and English-speaking clients.
• Serve as the primary point of contact between clients and internal teams.
• Communicate business requirements, project updates, priorities, and client expectations.
• Conduct and participate in meetings in both Japanese and English.
• Translate or interpret business communications when required.
• Coordinate with sales, operations, engineering, recruiting, and other internal teams to ensure successful client delivery.
• Identify client needs and opportunities for account growth and additional services.
• Monitor ongoing projects, deliverables, timelines, and customer satisfaction.
• Resolve client concerns and escalate critical issues appropriately.
• Prepare account reports, presentations, meeting notes, proposals, and other business documentation.
• Support contract discussions, renewals, pricing coordination, and account planning.
• Build strong relationships with key stakeholders and maintain regular client communication.
• Ensure communication and account-management practices align with Japanese business etiquette and expectations.

Qualifications

• Bachelor’s degree in Business Administration, International Business, Marketing, Communications, or a related field preferred.
• Fluent/bilingual proficiency in Japanese and English required.
• 3+ years of experience in Account Management, Client Services, Business Development, Sales, Project Coordination, or a related role.
• Experience working with Japanese companies or Japanese corporate clients strongly preferred.
• Strong understanding of Japanese business culture and communication etiquette.
• Excellent written and verbal communication skills.
• Strong client relationship, negotiation, presentation, and problem-solving skills.
• Ability to coordinate across multiple teams and manage competing priorities.
• Proficiency with Microsoft Office, CRM systems, and business reporting tools.
• Experience within automotive, manufacturing, technology, IT, or engineering services is a plus.

Preferred Skills

• Native or business-level Japanese proficiency.
• Experience supporting Japanese automotive or manufacturing organizations.
• Experience managing enterprise or B2B accounts.
• Strong cross-cultural communication skills.
• Ability to travel to client locations as needed.