Account Manager / Inside Sales

About the role

National Equipment & Service (NES) is Southern California's premier dock and door service company, delivering installation, repair, and proactive maintenance for loading docks, rollup doors, high-speed doors, and industrial access systems across Orange County, Los Angeles, and the Inland Empire. Our work keeps warehouses, distribution centers, and commercial facilities running, which is no small thing in a region that moves a huge share of the country's goods.

Responsibilities

• Serve as the main point of contact for a portfolio of accounts, building trust from the warehouse floor to the front office
• Prepare accurate estimates and clear scopes of work for service calls, repairs, and installation projects
• Schedule and coordinate preventative maintenance visits around customer agreements and team capacity
• Manage work orders from start to finish in our field service management system, keeping documentation and customer updates current
• Resolve urgent issues by coordinating with Field Service, Operations, and leadership, owning the outcome from first call to final fix
• Identify opportunities to grow accounts through expanded service agreements, added equipment, and multi-location relationships
• Handle renewals and reconnect with at-risk accounts before they leave
• Keep CRM and service records accurate and prepare account summaries for internal reviews and customer meetings

Requirements

• 3+ years in account management, customer success, or a client-facing role in B2B industrial or commercial field service (HVAC, electrical, plumbing, fire protection, facilities management, or similar)
• A track record of managing several complex, high-value relationships at once
• Proficiency with CRM and field service management software (ServiceTitan strongly preferred)
• Strong written and verbal communication, equally clear with warehouse managers, facility directors, and executives
• Strong organization and attention to detail under time pressure
• Valid driver's license and reliable transportation for occasional customer site visits

Qualifications

• Bachelor's degree preferred, or equivalent professional experience

Skills

• CRM and field service management software proficiency (ServiceTitan strongly preferred)
• Effective communication skills
• Organizational and attention to detail skills
• Time management and multitasking abilities
• Customer service orientation

Benefits

• $70,000 to $85,000 base salary based on experience, plus monthly performance incentives, with on-target earnings of $80,000 to $120,000
• Medical, dental, and vision coverage, with company contributions that grow as you advance
• 401(k) retirement plan
• Two weeks of vacation to start, one week of dedicated sick leave, and eight paid holidays
• Company vehicle access for site visits, with mileage reimbursement otherwise
• Weekly coaching, structured onboarding, and leadership development resources
• A clear promote-from-within path with a growing company

Pay

• $70,000 to $85,000 base salary based on experience, plus monthly performance incentives, with on-target earnings of $80,000 to $120,000

Schedule

• Flexible schedule to accommodate customer needs