Account Manager/Inside Sales

About the role

We are a growing print and visual communications company specializing in digital printing, sign production and graphic design. Great team, clients, culture and benefits. The primary responsibilities of this position are to increase Company sales by converting inbound leads/prospects and growing sales with existing clients while providing world class customer service. Compensation for this position is both hourly pay + commission.

Responsibilities

• Gains a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Recruit new clients and retains existing customer base while expanding our production offerings
• Communicate with customers and/or prospects confidently via phone, email and face to face.
• Exhibits strong time management skills, detail oriented and organized
• Works well within a team environment and independly
• From initial engagement to completion, ensures all clients have a positive business experience
• Consults with customers to help them make decisions; up sells when there are opportunities
• Provides feedback and recommendations to client's projects, helps them see new possibilities.
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and addresses any issues immediately
• Displays necessary mastery of Point of Sale application to effectively create, price and communicate customer projects.
• Follows up on customer leads as needed
• Maintains a proactive response to potential client concerns and contacts the client before a problem is encountered
• Continuously seeks improvement through process, capabilities and feedback.

Qualifications

• Has a proven record of customer service, project management and sales
• Knowledge of printing, design and signs are a plus
• Computer savvy, enjoys marketing, business communication and design
• Has ability to build, secure and maintain customer's trust and confidence
• Energetic, enthusiastic and curious disposition is a great fit for this position
• Strong analytic, written and verbal skills
• Professional appearance is required
• Strong organizational and time-management skills
• Ability to leverage social media, CRM and technology
• Project management and B2B marketing skills are helpful

Pay

$20.00 - $24.00 per hour, plus sales commission, bonus pay, and commission.

Benefits

• Health insurance
• Health savings account
• Dental insurance
• 401(k)
• Matching 401K
• Paid time off
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Monthly bonus opportunity

Schedule

• 8 hour shift
• Day shift
• Weekdays