Account Manager/Inside Sales

About the role

We are a growing print and visual communications company specializing in digital printing, sign production and graphic design. We are looking for a sales professional that thrives in a fast paced environment. The primary responsibilities of this position are to increase Company sales by converting inbound leads/prospects and growing sales with existing clients while providing world class customer service. Compensation for this position is both hourly pay + commission.

Responsibilities

• Gains a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing.
• Recruit new clients and retains existing customer base while expanding our production offerings
• Communicate with customers and/or prospects confidently via phone, email and face to face.
• Exhibits strong time management skills, detail oriented and organized
• Works well within a team environment and independly
• From initial engagement to completion, ensures all clients have a positive business experience
• Consults with customers to help them make decisions; up sells when there are opportunities
• Provides feedback and recommendations to client's projects, helps them see new possibilities.
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and addresses any issues immediately
• Displays necessary mastery of Point of Sale application to effectively create, price and communicate customer projects.
• Follows up on customer leads as needed
• Maintains a proactive response to potential client concerns and contacts the client before a problem is encountered
• Continuously seeks improvement through process, capabilities and feedback.

Qualifications

• Has a proven record of customer service, project management and sales
• Knowledge of printing, design and signs are a plus
• Computer savvy, enjoys marketing, business communication and design
• Has ability to build, secure and maintain customer's trust and confidence
• Energetic, enthusiastic and curious disposition is a great fit for this position
• Strong analytic, written and verbal skills
• Professional appearance is required
• Strong organizational and time-management skills
• Ability to leverage social media, CRM and technology
• Project management and B2B marketing skills are helpful

Pay

$20.00 - $24.00 per hour, plus sales commission, bonus pay, and commission pay.

Benefits

• Health insurance
• Health savings account
• Dental insurance
• 401(k)
• Matching 401K
• Paid time off
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Monthly bonus opportunity

Schedule

• 8 hour shift
• Day shift
• Weekdays