Account Manager II - Employee Benefits

About Hub International

Hub International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

What We Offer You

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry
• Growth potential – HUB is constantly growing and so can your career
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Summary

The Employee Benefits Account Manager II acts as the primary contact and facilitator for clients with respect to all activities related to consulting, marketing, implementing, communicating, and administering group insurance and related benefit plans and products. Account Managers are assigned a book of business and acts as the liaison with clients’ management/decision makers.

Responsibilities

• Monitor the quality of service provided to the client, including brokerage/marketing services, communications and outsourcing/administrative services
• Execute marketing of client benefit plans; write requests for proposals and submit to insurance carriers and vendors
• Prepare communication presentations for clients; review and may compose plan documents
• Monitor financial performance of benefit plans on behalf of the client
• Compile claim and utilization reports using carrier provided data
• Partner with carriers to ensure proposal requests are timely and thorough; compile carrier responses manually or into Excel for comparison and presentation to client
• Coordinate literature/material fulfillment duties and processes, including enrollment kits, plan summaries, SPDs and other benefits literature and communication material
• Implement insurance benefit programs, including plan setup at carrier level; coordinate Administrative/HRIS setup and services (if applicable); conduct client enrollment meetings; and follow up with clients and carriers to assure complete and thorough implementation
• Provide ongoing client customer service to continually assure that benefit plans are being administered to the client’s satisfaction and that client is fully informed of any issues that impact their benefit plans
• Other duties may be assigned

Supervisory Responsibilities

The Employee Benefits Account Manager II may direct some aspects of the responsibilities of the Assistant Account Manager, Benefit Analyst and/or the Benefit Administrator position who work on the same account(s) but will not be a direct Manager.

Requirements

• Minimum of 5+ years of experience and demonstrated proficiency in an Insurance Account Management role in required lines; brokerage experience is preferred
• Superior customer service and problem solving skills with the ability to work in a team environment
• Excellent written and verbal English communications skills required
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work a regular, full-time work schedule at HUB’s facility(s) and willingness to travel on business when required

Education, Licensing Or Certification Requirements

• High School Diploma or equivalent required; College Degree preferred
• Active Tennessee Life and Health license
• Advanced professional designation highly desirable (e.g., CEBS, PHR, GBDS) but not required