Account Manager II

About the role

The Specialist II, Account Management (Account Manager II) is primarily responsible for the overall customer success of a defined set of customers within a specific geographic territory. The Account Manager will promote the use of Clearinghouse offerings to public and private higher-ed institutions, educational organizations with a need to access the company’s data, state education organizations charged with oversight of public education, and outreach organizations committed to ensuring student success.

Responsibilities

• Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.
• Responsible for the overall account management and customer success of existing higher-ed clients within your territory.
• Conduct regular account reviews and training with higher-ed institutions, systems and organizations to ensure clients are satisfied with their service and ensure they are maintaining all necessary information to get the most out of their accounts.
• Use a structured approach to understand client motivation, buying criteria, selection processes and solution preferences.
• Use a disciplined approach to prepare, set meeting objectives, dialog, position, handle objections, close and follow-up to calls.
• Demonstrate proficiency in relating, questioning, listening, positioning, and checking to determine client needs and concerns.
• Serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
• Participate in major national and regional industry association and themed conferences.
• Build and execute a cadence of client value account reviews.
• Use opportunity management practices to prospect, qualify, propose, negotiate, contract, and provide ongoing support to clients.
• Recognize how new processes can help make the support of higher-ed clients more successful and willingly provides input.
• Accurately record activities within Salesforce and other Clearinghouse systems.
• Regularly partner with others across the organization (e.g. product teams, implementation, legal, finance) to ensure shared objectives are met in growing/retaining a client.
• Identifies and negotiates client requested changes and works with Legal to modify standard terms, as appropriate.
• Bring an outward mindset towards including others in solutioning while maintaining one’s own personal interests – demonstrates balance of self-awareness and self determination to create better results.
• Demonstrate problem solving skills including brainstorming options, evaluation of alternatives, enlarging the potential benefits, building reciprocity, and employing objective standards.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared.
• Develop and maintain relationships with key stakeholders within your clients to improve client satisfaction.
• Bring energy, curiosity, and conviction to conversations; Effective in a wide range of settings, from one on one meetings to presentations.
• Build rapport by relating to others, acknowledging, and empathizing; listen to understand the business issues, and for emotional content.
• Use persuasive techniques to overcome objections and demonstrate how perceptions are shared