Account Manager, ICHRA

This full-time role has the potential for a hybrid schedule with an expectation of 3 days per week working on-site in Glastonbury, CT, with flexibility for remote work with manager approval.

About the role

The ICHRA Account Manager serves as the dedicated post-sale project manager and long-term relationship owner for clients with ICHRA solutions (Individual Coverage Health Reimbursement Arrangement). This role ensures smooth onboarding, technical integrations, and ongoing program success. Acting as the primary liaison between employers, carriers, enrollment partners, and technology vendors, the Account Manager is responsible for operational excellence, compliance, and client satisfaction. The position blends project management, benefits administration expertise, and account management to deliver a consistent, high-quality ICHRA experience from implementation through renewal.

Responsibilities

• Serve as the account manager for assigned ICHRA clients, from onboarding through renewal.
• Deliver a timely onboarding experience that meets/exceeds internal standards and builds client confidence.
• Coordinate with employers, carriers, vendors, and internal partners to ensure operational success.
• Manage premium reimbursements, reconciliations, and employer reporting.
• Proactively identify and resolve client and operational issues.
• Conduct renewal reviews and update cost-savings analyses as employer demographics and markets change.
• Ensure compliance with ACA and ICHRA regulations.
• Track adoption, engagement, and program performance metrics.
• Provide best practices, benchmarks, and ongoing education to maximize employer satisfaction and retention.
• Build strong client relationships that lead to retention, referrals, and expanded opportunities.
• Partner with Risk Advisor to identify cross-sell and upsell opportunities.
• Advocate for client needs and continuous service improvement in ICHRA delivery.
• Contribute to the ongoing development of the ICHRA practice.
• Stay current on ICHRA trends, regulations, and market.
• Maintain accurate documentation and activity records in agency systems.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Complete special projects and other duties as assigned.
• Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness.
• Effectively use MS Office, standard office applications, and other technologies.
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.
• Demonstrate alignment with our purpose, values, and culture.

Skills

• Strong project management and implementation skills.
• Working knowledge of ICHRA programs, ACA compliance, and employee benefits administration.
• Excellent relationship-building, communication, attention to detail, and client service skills.
• Demonstrated ability to manage projects, timelines, and client relationships simultaneously.
• Analytical with a problem-solving mindset and solutions-oriented approach.
• Experience and proficiency with benefits administration platforms, payroll systems, and reporting tools.
• Ability to interpret data and present recommendations to employers.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative, team-oriented approach with a strong client-first mindset.
• Comfort working independently while contributing to a broader team.
• Proficiency with agency management systems, carrier platforms, and technology-enabled tools.
• Commitment to continuous learning and staying ahead of industry trends.
• Flexibility and willingness to take on additional work and projects assigned.
• Strong MS Office skills, experience with agency management systems, carrier platforms, and related business systems.
• Proficient with AI tools, AI-assisted workflows, and ability to learn new/future technologies and tools.
• Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdles.
• Team player who consistently defaults to good.

Qualifications

• 3–5 years of experience in employee benefits account management, implementation, benefits administration, or a related field.
• Active Life & Health license in good standing.
• Bachelor’s degree preferred; high school diploma or equivalent required.

General Working Conditions

• Fast-paced environment with significant telephone, email, video, and in-person interactions.
• Some travel and non-standard work hours may be required.
• Ability to view computer monitors for extended periods of time.
• Culture rooted in collaboration, integrity, trust, respect, creativity, and fun.

Pay

The estimated base salary range for this position ranges from $63,600 - $100,000. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis.

Benefits

• Comprehensive benefits, including family medical and dental insurance programs.
• 401K plan.
• Paid time off (PTO).
• Licensing and continuing education reimbursement.

About Smith Brothers

Smith Brothers Insurance is a Top 100 National Broker with over 50 years of being independently operated. We are multi-disciplined with expertise in Commercial Lines, Personal Lines, Employee Benefits, Surety, Group Retirement Plans including 401(k) and 403(b) Plans, Risk Management, and Financial Services.