Account Manager I - Crop, Commercial Lines

About Hub

HUB advises businesses and individuals on preparing for the unexpected. As one of the world's largest insurance brokers, our focus is on providing peace of mind through tailored insurance solutions.

The Opportunity

The Account Manager I manages a book of insurance business, providing professional, courteous service to clients, carriers, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team, or with a Producer to manage client needs, advocate for clients, write new accounts, and manage renewals.

Duties & Responsibilities

• Service day-to-day client needs, including answering calls, emails, and handling coverage inquiries, policy changes, payments, cancellations, etc.
• Manage the renewal process, including obtaining updated information, marketing, negotiating terms and pricing, reviewing quotes, presenting renewal numbers to the Producer and client, and invoicing.
• Manage and delegate tasks to Associate Account Managers I and II to ensure workload is appropriate.
• Maintain relationships with underwriters to achieve positive results for clients and negotiate coverage.
• Ensure the completion and accuracy of proposals, binding of coverage, and review of policies for accuracy.
• Create client policy summaries and binders.
• Set up and maintain electronic records.
• Follow best practices and internal broker standards for service and maintenance of client files and information.
• Collaborate with team members to share and educate on coverage, exposures, and client knowledge.

Qualifications

• High School Diploma / GED
• 2-5 years insurance industry experience (brokage preferred) or equivalent combination of education & experience
• Property & Causality License, must be obtained within 90 days of hire
• Exceptional customer service skills
• Strong reading comprehension and analysis skills
• Strong data entry skills
• Strong written and oral communication skills
• Strong organization and follow-up skills
• Ability to work in a team environment
• Proficient in Word, Excel, Outlook, and internet utilization
• Applied EPIC Agency Management System experience preferred but not required

Work Conditions And Physical Demands

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WHY CHOOSE HUB?

At HUB, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We invest in our employees' future, providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding industry knowledge.

Department

Account Management & Service

Required Experience

2-5 years of relevant experience

Required Travel

Negligible

Required Education

High school or equivalent