Account Manager I, Commercial Lines

At HUB, we believe the best work happens when people are given real space to grow and the autonomy to exercise it. We power progress and protect ambition for clients and colleagues alike, guided by values of empathy, adaptability, accountability, and a genuine commitment to one another's success. Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future — and we hold that same commitment to the people building careers here.

About the role

The Account Manager I manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. They may work independently, as part of a team, or with a Producer to provide client advocacy, client retention, write new client accounts or lines of coverage as needed. Account Manager Is are responsible for following HUB's best practices and broker standards.

Responsibilities

• Service day-to-day client needs including fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
• Manage the execution of all aspects of the client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the Producer and the client (where applicable), and invoicing.
• Review quote documents to ensure all insurance requirements are included in quote proposals.
• Manage client relationships ensuring satisfaction.
• Manage and delegate work as needed to Associate Account Managers I and II to ensure their progress and workload is appropriate.
• Maintain relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters.
• Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy, and creation of client policy summaries and binders.
• Set up and maintain electronic records.
• Use best practices and internal broker standards for service and maintenance of client files and information.
• Train and collaborate with team members to share and educate on coverage, exposures, and client knowledge.
• Other duties as assigned.

Qualifications

• Two or more years insurance brokerage or property casualty insurance experience in an account management role preferred.
• High School diploma or equivalent.
• P & C Insurance Producer License required.
• Current with all necessary CE credits in required lines and states.

Skills

• Exceptional customer service skills.
• Strong reading comprehension and analysis skills.
• Strong data entry skills.
• Strong written and oral communication skills.
• Strong organization and follow-up skills.
• Ability to effectively work in a team environment.
• Proficient in Word, Excel, Outlook, and internet utilization.
• Applied EPIC Agency Management System experience preferred but not required.

Working Conditions

The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands, fingers, and talk or hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required include close vision on a computer monitor.

Pay

The expected salary range for this position is $31–$33/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience, and working location, as well as the specific position's business line, scope, and level.

Benefits

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans.
• Generous paid time off, paid parental leave, and a wellbeing program designed to support real work/life balance.
• Structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives, and genuine room to grow your career.