Account Manager, Hotel Programs

About the Role

Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Responsibilities

The Account Manager, Hotel Programs is responsible for managing and growing relationships with preferred hotel partners to drive program participation and engagement. This role will serve as a supporting relationship manager for brand and property level accounts. The Account Manager's performance will be evaluated based on value generated for Internova Travel Group (ITG), with a focus on maximizing overall account and market level investment across ITG, the individual business units that comprise ITG, and for the Agents that make up our global network.

Hotel Relations

• Maximize partner level investment for 3 key constituencies: ITG, ITG Agents, and ITG Business Units, across five key categories: Program Participation, Pay-for-performance, Marketing Investments, Performance Bonuses, and Enhanced Commission
• Strategic and proactive engagement with assigned hotel accounts
• Work with ITG Marketing to execute strategic marketing plans aimed at increasing volume to key partners
• Support senior leadership in quarterly business reviews with brand and property partners
• Establish and cultivate relationships with property level contacts
• Educate Suppliers on the value of Internova Travel Group and the various programs available to drive incremental revenue for both ITG and Supplier
• Collaborate with accounts to analyze production and identify areas of opportunity
• Champion ITG products and programs at a property level

Product Support

• Assist operations team in following up on Rate Audit Results to ensure proper loading of ITG rates and offerings in the GDS when needed
• Procure Hotel content to provide points of differentiation for the ITG Sales teams and agencies
• Represent ITG at business unit and industry events as needed
• Identify opportunities to improve ITG programs

Projects

• Work on special projects as requested by supervisor

Requirements

• Role must be based in the New York tristate area and able to commit to three days in the office per week
• Bachelor's degree in Marketing, Hospitality Management or Business Administration or equivalent work experience
• 5+ years' experience in the travel/hospitality industry with emphasis in supplier relations
• Experience creating and implementing marketing plans preferred
• Excellent presentation, written and verbal communication skills
• Excellent Microsoft office product skills
• Travel as needed. Estimated to be 15-20% but may vary

Pay and Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance
• This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company's financial goal achievement and individual performance