Account Manager – Growth & Customer Success

About the Role

This isn't an account manager role, it's a growth ownership role. If you're the type who sees opportunities others miss, solves problems before they escalate, and takes full ownership of results, this is where you'll thrive. You will own performance, drive growth, and ensure execution happens in a high-impact role working cross-functionally with Sales, Commercial Operations, Purchasing, Merchandising, and Leadership to deliver real results for customers.

Responsibilities

• Own day-to-day customer relationships after account launch
• Drive account growth through distribution expansion and performance improvements
• Identify issues early and solve problems before customers are impacted
• Act as a trusted advisor—not just an order taker
• Analyze sales performance, inventory trends, and execution gaps
• Partner with Sales to maximize account opportunities
• Drive follow-through across internal teams
• Ensure customer commitments are executed—not just discussed
• Track initiatives, projects, and account performance

What Success Looks Like

• Increased sales and account growth
• Strong customer retention and satisfaction
• Opportunities identified before they become problems
• High level of execution and follow-through across teams
• Clear visibility and accountability on customer initiatives

How You'll Be Measured

• Account growth
• Customer retention
• Distribution and expansion opportunities identified
• Project completion rate
• Response time to customers
• CRM activity and follow-up execution

Requirements

• Problem solver—not an order taker
• Highly organized and detail-oriented
• Strong sense of ownership and accountability
• Operates with urgency and follow-through
• Comfortable using data to drive decisions
• Ability to manage multiple priorities in a fast-paced environment

Why This Role Stands Out

• High ownership and impact—you control outcomes, not just tasks
• Fast-paced, growth-focused environment
• Strong cross-functional visibility with leadership and teams
• Opportunity to drive real business results and customer success

EOS Fit

Right Person. Right Seat. Gets It. Wants It. Has the Capacity to Do It.