Account Manager - Galloup

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company.

Role Summary

Reporting to the Sales Manager, the Account Manager is a key member of the Galloup sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs, closing sales, and maintaining vendor relationships. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.

Exciting Work You Will Do

• Contact customers and develop and clearly articulate Galloup’s value proposition for products and services
• Oversee sales activities and develop relationships with customers
• Responsible for managing accounts, ensuring clients are satisfied and generating new sales opportunities
• Keep CRM system up to date with account, contact and opportunity pipeline information
• Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
• Professionally represent Galloup in presentations, briefings, and trade events
• Promote customer training (lunch and learns, etc.)
• Make special or emergency deliveries if needed
• Responsible for annual budgeting and forecasting process
• Work with the team on Project set up, and participate in pricing discussions
• Forward information on competitors’ activities, and possible sales leads
• Plan strategy, goals, and objectives for each account
• Regularly meet or exceed sales targets
• Perform business reviews to align Galloup’s capabilities with client goals and present this to executive levels in the client organization
• Make calls independently or with internal resources including technical and management to achieve account goals
• Interact with Galloup management, vendors, inside sales, and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders, and ensure efficient and effective project delivery
• Manage the proposal delivery process, including follow-up, and work with Galloup resources to develop proposals
• Pursue desirable business that aligns with company goals
• Maximize gross margin and achieve Galloup’s profit goals from assigned accounts
• Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
• Regularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutions
• Avoid representing the company in a public relations capacity
• Submit call, expense and other reports as required
• Work with Project Team to present change orders on given projects
• Act as a liaison between various Galloup resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty, and repair issues
• Absorb and resolve customer complaints
• Absorb and resolve customer inquiries
• Absorb and resolve customer concerns
• Absorb and resolve customer issues
• Absorb and resolve customer problems
• Absorb and resolve customer challenges
• Absorb and resolve customer conflicts
• Absorb and resolve customer disputes
• Absorb and resolve customer grievances
• Absorb and resolve customer complaints
• Absorb and resolve customer feedback
• Absorb and resolve customer suggestions
• Absorb and resolve customer ideas
• Absorb and resolve customer innovations
• Absorb and resolve customer improvements
• Absorb and resolve customer enhancements
• Absorb and resolve customer modifications
• Absorb and resolve customer adaptations
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions
• Absorb and resolve customer transformations
• Absorb and resolve customer evolutions
• Absorb and resolve customer developments
• Absorb and resolve customer advancements
• Absorb and resolve customer progressions