Account Manager - G&S - Remote

About Us

Gilchrist & Soames, a division of Guest Worldwide, is a global personal care manufacturer that combines its industry-leading hotel amenity manufacturing capabilities with a passion for pure and innovative bath products. We have an unwavering commitment to excellence, environmental stewardship, and clean, skin-friendly formulations.

Guest Worldwide, a Sysco company, is a leading global manufacturer and distributor to the Travel and Leisure industry, providing hospitality products for over 40 years to more than 25,000 well-known hotel chains and independent properties in over 100 countries. With over 1 billion dollars in annual revenue, Guest Worldwide has grown its business by over 200% in the last 7 years. Manufacturing, distribution, and purchasing resources are strategically located in the United States, Canada, Europe, Asia, and the Middle East.

About the Role

The Account Manager acts as the primary point person in addressing all customer issues with respect to inventory, shipping, order entry, billing, etc., in an expedient and courteous manner for assigned accounts. In support of the account management team, the Account Manager maintains strong relationships with property-level purchasing managers and executive housekeepers, addressing multiple types of inquiries at the individual account level. This position also provides sales support to Territory Managers and Corporate Accounts as needed.

Responsibilities

• Provide information and support on inventory, billing, shipping, placing orders, and follow-up for large specialty customers while owning the relationship with the customer at the local account level.
• Primarily interact with the local/property-level purchasing manager or executive housekeeper.
• Provide sales support to the Territory Managers and Corporate Accounts team on amenity conversions, helping them with Gilchrist & Soames products, samples, information, and inventory position.
• Maintain frequent contact and provide superior customer service, maintain customer data, update contacts, and keep detailed and accurate records of all interaction and communication with accounts utilizing Salesforce (CRM).
• Manage and execute the day-to-day logistics for “specialty account” customers and temporary projects as needed by the Guest Supply or Gilchrist and Soames business units to increase sales.
• Other duties as assigned.

Requirements

• Bachelor's Degree or equivalent.
• Minimum 2 years of successful sales, account management, or customer service experience.

Skills

• Strong interpersonal skills that build rapport and trust.
• Knowledge of various sales methods and techniques.
• Exceptional communicator, both oral and written.
• Pleasant and professional telephone presence.
• Charismatic, warm, friendly personality.
• Detail-oriented with strong organizational skills.
• Proficient with basic computer hardware and software (Word, Excel, Teams, and CRM Programs).
• Ability to exercise good judgment, work remotely, and make decisions with limited supervision.
• Works well under pressure and balances multiple tasks.

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• Remote and/or hybrid office environment. The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee is frequently required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Very limited travel may be required to attend company events, staff meetings, training sessions, vendor fairs, and client appointments. May be required to utilize a personal vehicle for business travel that may result in long periods of sitting.
• This position may require evening and weekend work depending on business and customer needs.

Other Information

Receives guidance and direction regarding Key Accounts, Regional Accounts, and National Accounts from the Key Account Managers and Corporate Accounts Team. This position does not have a relationship at the Corporate or National decision-making level. Relationships are at the local/individual account level.