Account Manager (Facilities Management) - San Antonio, TX

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Account Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments. This role is part of the Operations Management job function and involves coordinating staff functions and operations that support the organization’s goals and strategies.

Responsibilities

• Provide formal supervision to employees, including monitoring training and development, conducting performance evaluations, and coaching.
• Oversee recruiting, hiring, and onboarding of new employees.
• Coordinate and manage the team's daily activities, including setting work schedules, assigning tasks, and cross-training staff.
• Set and track staff and department deadlines, and mentor or coach as needed.
• Consult with sales professionals to define basic project requirements and investigate various approaches to attain end results.
• Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Manage sales and relationships with small to medium-sized clients, identifying new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded, presenting findings to senior management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams.
• Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities, ensuring daily performance and ongoing delivery against contractual obligations.
• Lead by example and model behaviors consistent with CBRE RISE values, influencing parties of shared interests to reach agreements.
• Apply knowledge of your discipline and how it integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues, whether evident in existing systems and processes or not.

Requirements

• Healthcare facilities management experience required, along with Joint Commission experience.
• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
• Extensive organizational skills with a strong inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.