Account Manager: Employer Benefits

Responsibilities

• Plan Management
• Pre-renewal activities including benchmarking creation, review, and analysis
• Preparing, communicating, collecting, and analyzing requests for proposal
• Requesting renewals
• Providing administrative support throughout the pre-renewal process
• Carrier confirmation process including written rate confirmations, contract review, and policy provisions
• Managing the implementation of new plans or new carriers
• Create and disseminate written communications for clients including benefit guides and open enrollment materials
• Provide open enrollment support by scheduling and facilitating meetings, and creating and presenting open enrollment and new hire presentations
• Administer the renewal process, analyze plan renewals, and work with carriers and vendors
• Develop, create, and maintain comprehensive analytic data and reports for assigned clients and the Consulting team
• Provide underwriting services for self-funded plans
• Support clients through their decision-making process, manage expectations, and ensure timely communication
• Manage additional projects such as claims audits, implementation of wellness programs, etc.
• Administration
• Schedule, communicate, and attend meetings with SolV team, clients, and vendors
• Document meeting decisions and next steps
• Update and maintain SolV's client project management system
• Collect and file required carrier and vendor reports
• Compliance
• Maintain up-to-date knowledge of applicable compliance regulations including ERISA, PPACA, COBRA, CAA, and HIPAA
• Respond promptly and thoroughly to client inquiries regarding compliance
• Create and distribute required notices, documents, and filings including federal model notices, 5500s, and wrap and plan documents
• Ensure thorough communication regarding applicable due dates and expectations
• Maintain a working understanding of general Human Resources practices and regulations
• Technology
• Support the maintenance and updating of the client's benefit administration site
• Educate assigned service team on changes in carrier and vendor websites and their functionality

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or related field
• Minimum of 3 years of experience in insurance or benefits administration
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite