Account Manager, Direct Mail
This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.
About the role
The Account Manager works within Client Services teams to support the Account Leads and execute direct mail fundraising programs on behalf of our clients. The Account Manager serves as a liaison between clients, vendors, and internal teams, ensuring the timely and successful delivery of a wide variety of project management and client-facing duties.
Responsibilities
- Analytics
- Assist Account Lead in developing client annual plans
- Ensure accurate program and project reporting
- Assist Account Lead in forecasting client annual expenses
- Client Service
- Draft year-long fundraising schedules
- Guide production management and design process for projects
- Create and manage approval of project budgets
- Create draft project strategies
- Draft project list orders
- Create package specs
- Manage production vendors
- Manage all project schedules and deliverables
- Proof memos, strategy briefs, copy, and art for clients
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education, Experience & Knowledge
- Minimum 4 years of experience in project management, fundraising, advocacy, nonprofit, production management, or similar
- Experience and comfort working on multiple projects simultaneously
- Working knowledge of Microsoft products (Word, Excel, PowerPoint, Outlook)
- Demonstrated effective use of digital tools to manage internal and external workflow and communication (including email, chat, Zoom, and online workflow tools)
- Basic production knowledge
- Desired but not required: Experience with nonprofit fundraising and/or advocacy
- Skills & Abilities
- Communication: Effectively prepares and presents—in both written and verbal formats—with confidence and clarity of ideas
- Writing/Editing Skills: Demonstrated clarity and coherence in written materials that is reviewed thoroughly and free from errors
- Attention to Detail: Independently and consistently produces thorough and precise work, following standards
- Leadership & Accountability: Engages in self-improvement, proactive problem-solving, and supports team success
- Collaboration: Proactively supports team success, strengthening group performance and cohesion
- Relationship Building: Builds and maintains positive and respectful relationships with internal and external stakeholders, and with a variety of personalities
- Adaptability & Change Leadership: Evaluates problems and produces effective, practical, and applicable solutions
- Agency Products & Services: Understands the values their role plays to support agency products and services
- Agency Mission, Vision, & Values: Regularly aligns work with client and agency mission and goals
- Agency Work Environment: Successfully functions in a high-paced environment, across multiple work priorities, projects, clients, and client issue areas
- Client-Success Focused: Demonstrated understanding of individual goals and priorities, and how they fit into the bigger picture
- Project Management & Effective Work Product: Takes initiative and appropriate actions without external direction
- Critical Thinking & Strategic Decision-Making: Applies sound judgement and independence in managing own performance
- Personal Characteristics
- Interest in working as a member of a larger team and across multiple projects, clients, and social issues
- Comfort building long-term relationships with both internal and external stakeholders
- An inclination to work among colleagues dedicated to approaching work with a lens of social justice, anti-racism, and anti-oppression
- Interest in progressive issues, including environmental protection and conservation, international aid and development, social justice, anti-racism and anti-oppression, women’s rights, LGBTQIA+ issues, electoral politics, etc.
Physical Demands
While performing the duties of this job, the employee regularly operates a computer and other office equipment and remains in a stationary position, often sitting (or standing if at a standing desk) for prolonged periods. Communication is via phone, email, chat, video, and/or in-person with others inside and outside the agency to exchange information. Repetitive motions may include the wrists, hands, and/or fingers in order to operate computer equipment, copy machines, and printers.
Work Environment
MWD is remote-first and no employee is required to work full-time from an office location. While some positions and job responsibilities require a degree of regular in-office presence, team members primarily work from their home residence located in a state in which MWD operates. Working across multiple US time zones, collaboration with internal and external stakeholders occurs via email, chat, and video conference. MWD may occasionally schedule staff to participate in in-person meetings, events, and/or retreats at or near an office location.
Benefits
- A starting salary range of between $60,000 - $66,000, with performance evaluations and review of salary at least annually
- Participation in our Employee Stock Ownership Program (ESOP), allowing every employee-owner to share in the growth and prosperity of the company
- Employer-sponsored and paid core benefits:
- Health (multiple carrier options)
- Dental
- Life Insurance
- Short and Long-Term Disability
- Employee Assistance Program (EAP)
- Employer-matching FSA dollars
- 35% employer share of cost for dependent health insurance
- Additional optional benefits with employee share of cost:
- Vision
- Medical & Dependent Care FSA
- Commuter benefits
- Pet Care Plan
- 401(k) with automatic employer-sponsored contributions equal to 3% (no vesting period)
- Equalized profit sharing
- Paid Time Off, including:
- 13 company holidays
- Early release every Friday and on days preceding company holidays
- Vacation time – starting at 15 days per year (increases over tenure)
- Sick Leave – 1 day per month
- Personal time – 3 days per year
- Paid Parental Leave – 8 weeks
- Volunteer Leave – 3 days per year
- Philanthropic Fund with corporate match for employee charitable contributions, and other opportunities for staff-directed corporate donations
- Access to industry conferences & professional development opportunities
- A remote-first work environment with access to offices for local staff (Berkeley | DC)
About MWD
In 1979, our founder, Mal Warwick, embarked on a mission to work with nonprofit causes, progressive candidates, and political committees who shared our commitment to social justice and environmental action. Over the past 40+ years, in partnership with our clients, we’ve worked to combat the climate crisis and sought to protect the natural environment; advanced the rights of women, the LGBTQ+ community, and other marginalized communities; fought racial injustice and discrimination; improved healthcare and food security; fought the AIDS pandemic; advanced animal rights; promoted international development; elected progressive political leaders to office, and more.
We've also remained equally committed to changing the way the world does business as a Certified Green Business, a California Benefit Corporation, and a Certified Employee-Owned Agency.
MWD is a team of passionate do-gooders, collectively driven by a mission to help progressive organizations build the base for a better world. We activate our clients’ ambitious philanthropic visions through innovative fundraising strategies. We are an agency of change-makers personally committed to environmental action, giving back within our communities, identifying and disrupting systems of racism and oppression, and maintaining a just and equitable workplace for our employee-owners.
This is a full-time position working from one of the states in which we operate, including California, Georgia, Illinois, Maryland, Massachusetts, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, South Carolina, Virginia, Washington DC, and Washington state.
Beyond being an equal opportunity employer, MWD is committed to being an anti-racist and anti-oppression organization with a zero-tolerance policy for racism, discrimination, harassment, retaliation, and oppression of any kind. We encourage candidates of all identities and backgrounds to apply for positions they believe align with their skill set and current and future interests.