ACCOUNT MANAGER CS

About the Role

Responsible for the development and execution of market strategy to attain or maintain the desired market position with assigned territory accounts. This includes making necessary sales and support calls, presentations, and communication of issues between corporate, retail network, and customer. The role focuses on increasing equipment and aftermarket sales and profits, as well as promoting products and services such as fleet management, rental, leasing, allied products, and training. You will work closely with corporate and retail networks to identify, communicate, and resolve customer problems, issues, and opportunities. This position reports to the Sales Manager but requires collaboration with Operations and Rental Managers to ensure customer service excellence.

Responsibilities

• Apply effective professional selling principles in the working environment.
• Increase overall revenues for OEM New Sales Equipment, Used Equipment Sales, Rental & Leasing, and Dealer Aftermarket products.
• Boost visibility and market share for unit and aftermarket sales for both current and new customers.
• Develop strategic plans and work with local management to secure the market position of assigned accounts.
• Manage the development and activity of assigned territory and accounts, including the full selling process.
• Call on current and target accounts, develop and deliver sales presentations, and ensure adequate sales service.
• Maintain effective communications with the retail network regarding pre- and post-sales issues.
• Collaborate with sales and marketing management to develop strategies for selling to all customers within the assigned territory.
• Manage and control travel and entertainment expenses.
• Work with branch management and internal departments on receivables and allied equipment.
• Develop and maintain relationships with key customers while building new relationships with potential key customers.
• Listen actively, ask clarifying questions, stay open to other viewpoints, and manage distractions and interruptions.
• Prioritize timely follow-up with customers, managers, and staff to ensure effective communication.
• Perform other duties as assigned by management.