Account Manager (CP) - Sauk Rapids

About the role

The Account Manager (CP) supports sales growth by managing day-to-day sales activities for assigned accounts. This role focuses on maintaining strong customer relationships, responding to inquiries, processing orders and quotations, and identifying opportunities to grow business within existing accounts.

Responsibilities

• Serves as a primary internal point of contact for assigned accounts, ensuring timely, professional, and solutions-oriented communication that exceeds customer expectations
• Acts as the Voice of Customer internally by aligning all internal teams to meet or exceed customers expectations and requirements across all assigned customers and elevates customer scorecard feedback and actively highlights potential risk to key performance metrics
• Prepares and manages customer quotations in accordance with pricing strategy and established procedures
• Owes the full order lifecycle from quote to cash, including order acknowledgments, schedule alignment, and delivery execution
• Communicates proactively with customers regarding order status, delivery schedules, changes, and ensures alignment with external customer portals to maintain the company’s scorecard integrity
• Owns customer scorecards and the weekly or monthly reconciliation process for each assigned account
• Translates customer demand signals into actionable information for planning & scheduling, supply-chain, and operations while proactively identifying risks related to capacity planning, lead times, or material availability
• Maintains and improves customer forecast accuracy by monitoring customer trends, usage patterns, and forward-looking demand on a weekly basis
• Supports margin integrity by ensuring quote accuracy, proactive material price adjustments, engineering changes, while enforcing pricing discipline
• Identifies and escalates growth opportunities including new parts, engineering changes, and value-add opportunities to existing parts
• Maintains data integrity within CRM and ERP systems to enable visibility, reporting, and scalable processes including but not limited to accurate customer records, pricing files, and sales documentation
• Captures and communicates customer feedback while partnering with cross-functional teams to resolve order changes or issues, non-conformances, or customer concerns
• Assists Finance with invoice discrepancies and collection efforts, as appropriate
• Participates in sales meetings, training, and continuous improvement initiatives to enhance sales effectiveness and customer experience

Qualifications

• Associate’s or Bachelor’s degree in business, technical, or related field preferred; equivalent experience will be considered
• 2–4 years of account management, customer service, or sales support experience, preferably in an OEM, manufacturing, or industrial environment
• Strong customer service orientation with the ability to build and maintain professional relationships
• Effective written and verbal communication skills
• High attention to detail and strong organizational skills, with the ability to manage multiple priorities simultaneously
• Working knowledge of manufacturing processes, products, or technical environments preferred
• Proficiency with Microsoft Office applications, particularly Excel; CRM and ERP experience preferred
• Ability to adapt to changing priorities in a fast-paced environment
• Ability to travel up to 10% throughout the U.S. and Canada
• Professionalism, discretion, and ability to handle confidential information

Skills

• Strong communication and interpersonal skills
• Proactive problem-solving and decision-making abilities
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Knowledge of manufacturing processes and products

Benefits

This role is eligible for participation in the company’s “Sales Incentive Plan (SIP)”, a financial performance-based bonus program. Payouts are determined by the company’s operational results and are distributed each quarter.

Pay

$70,000 - $87,000 per year (Exempt) (In compliance with Minnesota Pay Transparency Law, this range reflects the anticipated compensation for this role. Actual pay may vary based on experience, education, and other factors.)

Schedule

Shift Schedule: 1st shift Monday – Friday Business Hours Shift Differential: 1st shift - N/A

Work Environment

While performing the duties of this job, the employee is frequently required to sit/stand; talk or hear; and use hands to finger, handle, or touch objects or controls. The employee is regularly required to stand and walk short distances. On occasion, the employee may be required to stoop, bend, or reach above the shoulders. While on the production floor, all employees are required to wear company-provided personal protective equipment (PPE).