Account Manager - Commercial Lines

Towne Insurance is a nationally recognized top insurance and risk management firm specializing in customized insurance solutions for businesses, families, and individuals. Our employees are our most valuable asset, and we invest in their health, happiness, and education. We hire motivated, self-directed professionals who desire to give back to their communities.

About the role

Works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal.

• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and Towne colleagues, ensuring account retention meets or exceeds expectations.
• Answers telephone calls from insured customers regarding endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
• Utilizes sales and customer service skills to listen effectively, build rapport, develop needs, provide solutions, and improve client policy retention.
• Effectively uses third-party systems for customer handling (e.g., carrier sites, Applied Epic).
• Ensures all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled accurately and timely according to procedures.

Requirements

A successful candidate will have an active P&C license or the ability to obtain one upon hire, along with prior experience in the commercial lines insurance industry.

• Excellent oral and written communication skills.
• Strong attention to detail, organization, and prioritization skills.
• Proficiency in computer skills (Word, Outlook, Excel).

Qualifications

• 3+ years of experience in commercial lines account management (preferred).
• Experience with agency management systems, preferably Applied Epic (preferred).

Benefits

• Excellent growth and advancement opportunities.
• Competitive pay based on experience.
• Health, vision, and dental insurance.
• Employee Assistance Program.
• Paid time off (holidays, PTO, sick leave, and bereavement).
• Profit Sharing.
• Continuing education opportunities.
• 401K with employer matching.
• Employee discounts.
• Identity theft protection.
• Tuition reimbursement.
• Paid training opportunities.
• Paid parental leave.
• Wellness plan.
• Volunteer opportunities.

Pay

The good-faith compensation range for this role is $60,000 to $75,000, based on role, market, internal equity, and candidate qualifications.