Account Manager - Commercial Lines

About the role

The Commercial Lines Account Manager works closely with risk advisors and other Towne personnel on all aspects of client service, marketing, and renewal. They provide professional, courteous service to clients, carriers, underwriters, business partners, and Towne colleagues, aiming for high account retention rates.

Responsibilities

• Provides professional, courteous service to insured customers, answering calls about endorsement requests, cancellations, remarkets/rewrites, claims, and other service inquiries.
• Learns about client needs and provides solutions to improve policy retention.
• Uses selected third-party systems for customer handling, such as carrier sites and Applied Epic.
• Ensures all endorsements, audits, cancellations, claims, finance agreements, certificates, and other customer requests are handled accurately and promptly according to procedures.

Requirements

• An active P&C license or the ability to obtain one upon hire.
• Prior experience in the commercial lines insurance industry.
• Excellent oral and written communication skills.
• A strong attention to detail, organization, and prioritization skills.
• Computer skills (Word, Outlook, Excel).

Skills and Experience

• Experience with agency management systems, preferably Applied Epic.
• 3+ years of experience in commercial lines account management.

Bonus Points

• Experience with agency management systems, preferably Applied Epic.

What We Offer

• Excellent growth and advancement opportunities.
• Competitive pay based on experience.
• Health, vision, dental, and Employee Assistance Program.
• Paid time off to include holidays, PTO, sick leave, and bereavement.
• Profit Sharing.
• Continuing education opportunities.
• Tuition Reimbursement.
• Paid Training Opportunities.
• Paid Parental Leave.
• Wellness Plan.
• Volunteer Opportunities.