Account Manager - Commercial Lines

About the Role

As an Account Manager, you will manage the overall client relationship by providing strategic advice on coverage, risk management, and business needs. You will ensure the client's insurance program aligns with their long-term goals and growth plans while staying knowledgeable about advances in the insurance industry and available products.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries, providing guidance on coverage changes, contractual requirements, and educating clients on policy exclusions and exposures.
• Partner in the strategic development of insurance plans tailored to client needs.
• Act as a field underwriter and authorized representative of insurance carriers to assess and bind coverage as appropriate.
• Strategically manage the remarketing of renewals to ensure high account retention rates.
• Oversee the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies.
• Communicate various billing and invoicing options.
• Prepare comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents.
• Assist clients in submitting first reports of claims by obtaining adjusters and/or arranging visits from the claims team to expedite claim settlements.
• Conduct thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed.
• Proactively communicate significant audit discrepancies to clients and determine further action.
• Review cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity.
• Stay informed about industry developments, new products, legislation, coverage options, and technological advancements.
• Recommend process improvements as needed.
• Quickly identify and resolve complex client service issues.
• Fully adopt innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.
• Perform other projects, duties, and tasks as assigned.

Requirements

• A Property and Casualty License from the state of domicile is required and must be maintained; preference given to individuals with insurance designations (e.g., AINS, CIC, CPCU, ARM).
• High school diploma or equivalent required; four-year degree preferred.
• Minimum of 5 years of account management experience in the insurance industry with a focus on commercial lines of coverage.
• Bilingual (Spanish/English) is a plus or a must in some locations.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communication skills to maintain effective relationships with clients, co-workers, carriers, vendors, and others.
• Proficient in Microsoft Office (primarily Excel and Word); ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings, and underwriting procedures.
• Valid driver’s license, ability to travel to client sites, and a reliable source of transportation.

Benefits

• Competitive pay.
• Comprehensive benefits program including family health and wellness programs, 401K, and employee assistance programs.
• Paid time off and paid holidays.
• Career advancement and development opportunities.

Pay

The wage range for this role is $50,000.00 - $95,000.00. This range takes into account various factors such as skill sets, experience, training, licensure, certifications, and business needs. Participation in a discretionary annual incentive program may also be available, subject to program rules and individual/organizational performance.