Account Manager, Commercial (East)

About the role

As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value
• Monitor customer health and address issues promptly to ensure long-term partnerships

Requirements

• A minimum of 5 years’ of experience in software sales or SaaS environment
• Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred

Qualifications

• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Skills

• Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills
• Possess high empathy and excitement for what can be defined as digital customer experience
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware

Benefits

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

Pay

Typical pay range is $125,000-$190,000 OTE (on target earning)

Schedule

This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.