Account Manager, Commercial
About the role
As a Commercial Account Manager, you'll be instrumental in driving revenue growth and fostering long-term partnerships within our valuable Commercial business customer base (201-500 employees). This team focuses on value-based selling through building strong relationships with department heads and key stakeholders with our Commercial customers.
Responsibilities
Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers.
Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.
Requirements
Highly competitive and driven to achieve individual and team goals, with a strong desire to succeed in a fast-paced environment.
Analytical and data-driven, with a passion for leveraging insights to identify opportunities and strategically prospect within your assigned accounts.
Demonstrates adaptability and a growth mindset, embracing new processes and contributing to innovative solutions.
Self-motivated, directed, adaptable, gritty, driven, and resourceful.
A strong appetite for continuous learning, with a genuine passion for understanding our product and delivering exceptional customer experiences.
Experience conducting effective in-person and virtual meetings with clients.
Excellent written and verbal communication skills, with the ability to articulate value propositions clearly and confidently.
Ability to work independently while also collaborating effectively with diverse teams across different office locations.
Quick learner with strong organizational skills and the ability to effectively manage multiple priorities simultaneously.
Qualifications
4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
Experience owning and managing the full renewal cycle.
Strong computer skills, previous experience with Gong, Slack, Salesforce, SalesLoft and/or PandaDoc.
Proven ability to accurately forecast revenue and contribute to reliable business projections.
A consistent track record of exceeding sales targets and achieving measurable results.
Familiarity with the Commercial market and the unique challenges and opportunities within this segment.
Skills
Strategic account management and relationship building.
Customer success and retention strategies.
Revenue forecasting and pipeline management.
Product advocacy and feedback.
Continuous learning and professional development.
Benefits
Honest, open culture that emphasizes feedback and promotes professional and personal development.
Opportunity to work with a global team, distributed worldwide.
6 self-care days per year.
Monthly SPIF (sales contests).
Incredible promotion opportunities.
Many more benefits!
Pay
The annual OTE is up to $135,000. The annual sales commission is uncapped in accordance with the relevant plan documents.
Schedule
Full-time position.