Account Manager, Commercial

Position Description

The Motus Business Development group is looking for a customer-focused sales professional to join the team as a Commercial Account Manager. The Account Manager will be responsible for a book of business of customers with current contract values between $20k-50k in annual recurring revenue (ARR). This is a quota-carrying position, and you are charged with driving revenue through renewals, upsells, and account growth.

Position Duties

• Exponentially grow revenue base for your book of business by leading account retention, expansion, and renewal, and by driving upsells for new products
• Serve as the primary point of contact for a book of business and continually delight customers with a positive, customer-centric attitude
• Consult with customers on new features and product offerings to drive upsell revenue
• Develop relationships with customers and serve as their strategic partner
• Provide education and coaching to drive product adoption and improve product value for customers
• Identify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars, and events
• Partner with the Solutions Consultant team on revenue-generating, revenue brainstorming, or customer retention planning
• Apply cross-departmental methods when non-revenue-generating projects arise within the assigned book of business
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Think creatively to tackle customer problems

Desired Skills & Experience

• 1-3 years of BDR, Sales, or Account Management experience within a software organization
• Experience in a one-to-many SMB customer or prospect territory with metric-driven success criteria
• Strong and strategic collaborator with the ability to discern when to engage team members in the development of solutions and when to take accountability and work independently
• High degree of emotional intelligence and empathy
• Outstanding communication (written and verbal) and presentation skills
• Proven track record and desire to work and excel in a fast-paced environment
• Excellent multi-tasking, organizational, and project management skills; close attention to detail
• Ability to understand and articulate technical concepts and derive solutions
• Proficiency in MS Office and Salesforce.com