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Account Manager (Client Strategist)- M3 Group

MSU Federal Credit Union · Lansing, MI · 2 days ago
HybridFull-time

Position Summary

Our Client Strategists are responsible for managing multiple client accounts. Their responsibilities include maintaining a thorough knowledge of M3 Group’s business and offerings, developing and implementing strategic plans to support and grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations. Our Senior Client Strategists at M3 Group bolster their colleagues in client strategy by tackling inquiries, reinforcing processes, and assisting in client meetings as necessary. Leveraging years of project management expertise, they provide solutions to challenges faced by fellow Client Strategists.

Work Arrangement

This position is able to work hybrid arrangement. Expectation to work onsite on Tuesday-Thursday at the East Lansing office. Schedule: Monday-Friday 8:30am-5:00pm ET

Compensation & Benefits

  • 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
  • Up to 19.5 days of PTO within your first year, as well 8 Paid Holidays
  • 401(k) with a company match
  • Up to 6 Weeks of Paid Parental Leave

Essential Duties & Responsibilities

Client Strategist

  • Work directly in a pod team (content strategy and graphic design) to ensure clients receive projects on time and within budget to achieve goals and objectives.
  • Cook up regular updates to management on status of client projects.
  • Maintain a thorough knowledge of M3 Group’s business offerings.
  • Identifies upselling or cross-selling opportunities.
  • Crafts compelling proposals to grow existing accounts and introduce new services.
  • Strategize and be proactive in meeting client needs by suggesting additional support.
  • Maintains schedules, tracks time and communicates regularly with clients and colleagues.
  • Builds strong, trusted relationships with clients.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities Required

  • B.A. in advertising, marketing or business-related field; or equivalent work experience.
  • Minimum of two to three years of account management experience.
  • Strong interpersonal skills.
  • Detail oriented and organized.
  • Creative problem-solving skills.
  • Excellent oral and written communication skills.
  • Excellent customer service and client/account retention skills.
  • Ability to manage multiple projects, prioritize and meet deadlines.
  • Proficient in all Microsoft Office applications.

Physical Demands & Work Environment

  • May be required to remain in a stationary position for an extended period of time.
  • Able to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
  • Occasionally needs to move about inside of office area.
  • Exposure to potentially hazardous condition, i.e. robbery.
  • Receives detailed instructions and procedures to be followed to minimize the exposure.

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