Account Manager/Client Engagement Manager (CEM)

About the role

If you love building strong client relationships and keeping fast-moving programs on track, this role is right in your wheelhouse. You’ll partner closely with leadership, clients, and internal teams to manage deliverables, support account growth, and help create a smooth experience from kickoff through wrap-up. It's a great fit for someone who enjoys balancing strategy and day-to-day execution while solving problems and keeping customers happy. You’ll play a key role in helping BCD M&E deliver high-quality service and long-term client success.

Responsibilities

• Building trusted client relationships and delivering responsive, high-touch support
• Managing proposals, follow-up, reporting, and account details with strong attention to accuracy and timelines
• Partnering with cross-functional teams to move meeting information smoothly from client to internal stakeholders
• Holding budgets, forecasting, and account performance while keeping service expectations front and center
• Communicating clearly in presentations, calls, and written updates, and staying calm when priorities shift

Requirements

• A four-year degree in a business-related field
• Three or more years of experience in executive support, sales support, account support, or a related role
• Experience working with meeting management or incentive programs is required
• Strong skills in Microsoft Word, Excel, and PowerPoint, plus working knowledge of Access
• Confidence handling confidential information with professionalism and discretion

Qualifications

You Might Also Have:

• A four-year degree in a business-related field
• Three or more years of experience in executive support, sales support, account support, or a related role
• Experience working with meeting management or incentive programs is required
• Strong skills in Microsoft Word, Excel, and PowerPoint, plus working knowledge of Access
• Confidence handling confidential information with professionalism and discretion

Skills

• Building trusted client relationships
• Delivering responsive, high-touch support
• Managing proposals, follow-up, reporting, and account details
• Partnering with cross-functional teams
• Communicating clearly in presentations, calls, and written updates
• Staying calm when priorities shift

Benefits

The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager/Client Engagement Manager (CEM) is between $75,000 - $105,000.

Pay

The actual pay depends on your skills, qualifications, experience, geographical location, and project budget. The salary range for candidates in applicable jurisdictions in the US for the position of Account Manager/Client Engagement Manager (CEM) is between $75,000 - $105,000.

Schedule

This role is virtual within the Central or Eastern time zones. This role requires up to 25% travel on an annual basis.