Account Manager - Cleveland

Job Duties And Responsibilities

• Oversee a portfolio of assigned customers
• Develop new business from existing clients
• Actively seek new sales opportunities
• Meet ambitious individual and team-wide sales quotas
• Read and analyze sales reports
• Use excellent computer and strong math skills
• Engage in scheduled consultations and cold sales calls
• Utilize various marketing methods to promote HCSG brand and solutions
• Offer repair and service for Overhead Crane, Industrial Elevator, and Dock & Door support
• Liaise with cross-functional internal teams to ensure customer satisfaction
• Execute paperwork, quotes, and correspondence accurately and timely
• Follow up and communicate professionally through various means
• Manage customer expectations and improve overall customer experience
• Familiarity with account management software (CRM)
• Flair for client communication and understanding consumer behavior

Requirements

• Basic understanding of all types of heavy equipment repair and maintenance
• Excellent phone and communication skills
• General knowledge and understanding of crane service business
• Experience in industrial sales
• Able to work in a fast-paced environment and meet deadlines
• Strong interpersonal skills
• Mechanically inclined
• Strong organizational skills
• Detail oriented
• Excellent documentation skills
• Valid driver's license

Education Requirements

• High School Diploma, GED, or equivalent experience
• Bachelor's degree in Management, Marketing, Engineering, or a related field preferred

Benefits

• Medical, Dental, and Vision coverage
• Long and short-term disability
• 401K

About the Role

For over 40 years, Hoist & Crane Service Group has been a leader in the industrial service industry. Safety is our top priority and our programs have been honored by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, Respect, Effectiveness, and Legacy.