Account Manager – Charlotte, NC

About the role

Solar Cellz USA is seeking an Account Manager to oversee multiple customer accounts, ensuring satisfaction and providing exceptional sales support.

Responsibilities

• Proactive Account Management: Manage specific customer accounts and ensure they have a consistently positive experience with Solar Cellz USA.
• Customer Orders and Pricing: Engage with customers on order writing, pricing, and product availability discussions.
• Process and Strategy Development: Create effective strategies to help customers stay organized and forecast their upcoming needs.
• Product Knowledge: Continuously learn about solar equipment to advise customers on products and alternatives.
• Insight into Purchasing: Share insights from customer relationships with the company’s team to inform purchasing decisions.
• Walk-in and Telephone Support: Provide customer service to walk-in retail customers and support via phone (answering inquiries, taking orders, routing calls, and taking messages).
• Sales Support: Assist with preparing and picking sales orders in collaboration with the warehouse team.
• Marketing and Communication: Contribute to marketing, events, and broader customer communications, including updating lobby displays and stocking literature in the showroom.
• Other Duties: Perform other tasks as assigned.

Requirements

• Previous experience in customer service and/or administrative roles (1+ years strongly preferred), including retail, hospitality, or office settings.
• Strong computer proficiency is required.
• Proven ability to provide high levels of customer service while managing multiple priorities efficiently.

Qualifications

• Bachelor’s degree in a related field or 2 years of industry experience (preferred).

Skills

• Excellent multitasking and prioritizing skills, with a strong sense of urgency.
• Superior written and verbal communication skills.
• Hightly organized with strong problem-solving abilities.
• Demonstrated initiative, self-motivation, and perseverance.

Benefits

Note: This job description outlines the main responsibilities but is not intended to be a comprehensive list of all tasks. Duties may be modified or expanded as needed.

Pay

N/A

Schedule

N/A