Account Manager - Business Services

About the role

The Account Manager with the Business Services Team will act as a contact between Rowan-Cabarrus Community College (RCCC) and local business/industry to facilitate and collaborate all services offerings provided by the college. Primarily, this will be business development and sales of contract training and/or open enrollment offerings for corporate and continuing education. The account manager will attempt to identify and understand the client’s needs and provide solutions. Individuals will evaluate and adapt new strategies to keep up with current business trends. Account managers may work on client projects individually or through collaboration with internal associates.

Required Education/Experience

• Bachelor’s degree in field related to area of assignment and two (2) years of related experience; or
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Preferred Education/Experience/Skills

• Existing business and industry contacts in Rowan and Cabarrus Counties
• Sales experience which includes cold calling
• Knowledge of contract training in the continuing education setting

Other Knowledge, Skills and Abilities

• Inventive, flexible, and adaptable, being able to manage multiple projects at once and at times, in a fast paced environment
• Inventive and resourceful
• Strong marketing skills
• Good technical background with regard to previous and current business and industry trends
• Target oriented, a team player, schematic, enthusiastic, and ambitious
• Good problem solver
• Computer literate
• Effective communicator
• Well organized and capable of drawing relevant insights to meet the client’s expectations
• Possess a wide personal network to help in finding new leads and signing potential clients

Duty and Responsibility

• Management of corporate contract training for business, industry, municipalities, and government agencies
• Cross-functional responsibilities for the North Carolina Manufacturing Institute, BioWork & Aseptic Manufacturing, Supply Chain & Logistics
• Monitors and participates in day-to-day business development activities and services; ensuring service offerings meet specified needs and requirements
• May supervise other employees, contract employees and/or student workers to include: prioritizing and assigning work; conducting performance evaluations; ensuring workers are trained; ensuring that workers follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations
• Evaluate services and instructors; monitor budget(s); coordinate contract services; select instructors; develop program offerings and trainings
• Perform other duties of a similar nature or level as needed