Account Manager, Business Insurance

This job is in-person 3 days a week in either our Boston, MA or Worcester, MA offices and 2 days remote.

About the role

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Responsibilities

• Collaborate with our sales team, clients, and insurance carrier underwriters to grow and retain clients.
• Act as a client consultant, providing recommendations and advisory services to help clients achieve their long-term goals.
• Manage pre-renewals, renewals, and oversee ongoing service needs for clients.
• Leverage product knowledge to maintain a high service standard for various clients and their product service lines.
• Conduct in-person, Zoom, and phone meetings with clients and carriers, and maintain client information using a Sagitta CRM system.

Requirements

• 3 years of experience in the commercial insurance industry, brokerage experience preferred.
• Experience working with clients in a variety of industries and communicating with individuals at all levels of an organization.
• A bachelor’s degree or equivalent experience.
• Excellent customer service skills, organization skills, and the ability to prioritize deliverables and projects with competing deadlines.

Qualifications

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and priorities effectively.
• Knowledge of insurance products and services.
• Strong problem-solving and analytical skills.

Skills

• Commercial insurance industry experience.
• Client management and relationship building.
• Consultative selling skills.
• Product knowledge and expertise.

Benefits

• Generous time off programs including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development.
• Comprehensive medical, dental, and vision plans.
• 401K and company match program.
• Tuition reimbursement and professional development opportunities.
• Hybrid work environment.
• Charitable contribution match programs.
• Stock purchase opportunities.

Pay

The applicable base salary range for this role is $64,700 to $120,400. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis.

Schedule

This is a full-time position with a hybrid schedule, combining in-person and remote work.