Account Manager - Bundle & Upsell Expansion

About the role

This role manages and grows relationships with automotive aftermarket customers by acting as a trusted advisor, to attach additional products while improving customer communication, engagement, and retention. Its impact comes from driving incremental revenue through strategic upsells while ensuring customers see clear, measurable value from expanded SMS capabilities.

Responsibilities

• Upselling & Revenue Growth: Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions. Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication. Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications.
• Market Expertise & Product Education: Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry. Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products. Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty.
• Sales Performance & Reporting: Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue. Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system.
• Collaboration with Cross-Functional Teams: Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers. Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry. Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market.
• Customer Retention & Satisfaction: Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products. Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience.

Qualifications

• Experience with Salesforce and SalesLoft
• Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts
• Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships
• Strong knowledge of Shop Management, marketing solutions, mobile communication tools, and customer engagement strategies
• Excellent communication, negotiation, and interpersonal skills

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays

Pay

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Schedule

Core hours aligned to [time zone or schedule expectations]