Account Manager – Branded Merchandise and Premium Retail Nashville, Tennessee, United States

About the role

This role is responsible for managing and growing a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. Key responsibilities include strategic sales and account growth, client relationship management, and cross-functional collaboration.

Responsibilities

• Own and exceed sales and margin goals across assigned accounts.
• Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
• Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
• Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
• Forecast revenue and contribute to long-term strategic planning for key accounts.
• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
• Ensure full compliance with brand guidelines, contracts, and program standards.
• Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver.
• Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
• Develop merchandise strategies that reflect market trends and elevate the client’s brand.
• Carefully coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations.
• Accurately log and manage account activity in Salesforce to ensure full pipeline visibility and performance tracking.
• Successfully onboard new enterprise clients, ensuring a smooth and strategic launch.
• Coordinate and attend client events as needed, ensuring high satisfaction and brand alignment.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field/experiences.
• Experience partnering with high-end retail clients (e.g., luxury, lifestyle, or premium food & beverage brands) to create bespoke promotional product assortments that reinforce brand identity and drive engagement.
• 5+ years of experience in the branded merchandise/promotional products industry preferred.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite, and in giving Presentations; Salesforce experience strongly preferred.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 10%.

Qualifications

• Must be 18 years or older to apply.

Skills

• Strategic thinking and execution.
• Client relationship management.
• Collaboration and teamwork.
• Project management.
• Brand compliance and alignment.
• Microsoft Office Suite proficiency.
• Presentations skills.
• Sales and revenue growth.
• Merchandise strategy development.
• Client event coordination.

Benefits

Includes comprehensive benefits package such as medical, dental, vision, life, and AD&D insurance, 401k, tuition reimbursement, mental health and financial wellness programs, and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.

Pay

The base salary range for this position is $82,000 to $90,000 in WA with bonus opportunities; $70,000 to $82,000 in TN with bonus opportunities. Compensation is determined based on factors including geographic location, skills, education, and experience.

Schedule

Location: Woodinville, WA HQ, with frequent visits to client headquarters in Seattle, WA; or Nashville, TN, with remote work flexibility aside from visits to local clients.