Account Manager - Behavioral Health

Job Summary

As an Account Manager, you will manage a diverse block of customers, primarily in Arkansas, and will be responsible for the successful delivery of ComPsych's global employee assistance, behavioral health, wellness and work-life services. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. In this role, you will have the opportunity to collaborate with other internal partners within ComPsych to ensure that our service delivery is flawless.

Primary Responsibilities

• Oversee and influence the overall customer satisfaction and profitability of assigned customers
• Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
• Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement
• Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Establish and build strong working relationships with ComPsych's business leaders and team members
• Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
• Remote Account Manager will work remotely from the state of AR
• Perform other duties as assigned

Job Qualifications

• 2+ years of account management experience required
• Education: Bachelor's degree required
• Experience working in insurance, benefits, healthcare or human resources-related services, a plus
• Proven track record of successfully selling additional service lines to current customers
• Stable work history required
• Computer literacy in Microsoft Office Suite required
• Travel as necessary to meet with new and existing customers and for Annual Kick-Off
• Self-starter with ability to multi-task and work autonomously
• Excellent organizational and project management skills
• Effective interpersonal and communication skills
• Ability to meet clients on-site in and around Little Rock, AR

Other Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation And Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
• The salary range for this position is $65,000 - $75,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.