Account Manager, Banking

About the role

Northern Trust, a Fortune 500 company founded in 1889, is a global financial institution known for its excellence and integrity. The company serves sophisticated clients through innovative financial services and exceptional service. This role is office-based and requires onsite performance.

Responsibilities

• Coordinates with the operations servicing team to execute daily client transaction activity and transaction processing including fees, payments, and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring, and credit file maintenance; requests and ensures systems information is up to date; executes client servicing events, communicates with clients and other internal and external partners.
• Oversees deposit-related transaction processing including account opening, exception clearing, overdrafts, etc.
• Develops clear understanding of client's needs behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.
• Aids Private Bankers in internal administration of accounts, business development, and client presentations for Banking.
• Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.
• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests, or other information.
• Develops and maintains a working knowledge of loan agreements, financial statements, and other documentation required to monitor client relationships.
• Keeps abreast of compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors loan document deficiencies, and reviews compliance reports for adherence to policy and procedures.
• Reviews loan documents, submits loan requests for evaluation, may attend loan closings to help review documentation with clients, follows up on missing loan documentation.
• Maintains a working knowledge of various business applications critical to relationship management including client on-line tools.
• Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service.
• Coordinates commercial/custom approval process by submitting requests for underwriting and loan documentation.
• Coordinates due diligence on loans such as obtaining money market rates, ordering of appraisals, and other items necessary for loan booking.
• Proactively engages in the renewal process by reviewing reports of maturing credits and coordinating the receipt of required information from client for renewal process.
• Responsible for identifying and resolving problems within established guidelines. Expected to use some initiative but refer more complex problems to supervisors/experts.

Requirements

• Knowledge of banking products and services is required.
• Analytical, problem-solving, and organizational skills are required.
• 3+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite.
• Understanding of financial regulations and compliance standards.

Skills

• Client relationship management.
• Financial analysis and reporting.
• Loan underwriting and documentation.
• Process improvement and optimization.

Benefits

At Northern Trust, we offer a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. We also provide a discretionary bonus program that may include an equity component.

Pay

The salary range for this role is $53,010 - $84,930 USD. The actual salary will vary based on factors such as location, experience, and qualifications.

Schedule

This is an office-based position requiring onsite performance.