Account Manager, Automation Accounts

EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. We are hiring an Account Manager to join our Account Management team, focusing on a high-volume, automation-led territory.

About the role

We are seeking an Account Manager to oversee a portfolio of ~137 accounts valued at ~$2M in ARR. This role is designed for someone who moves quickly, thinks in systems, and thrives managing scale through automation while driving strong commercial outcomes. The territory includes a diverse mix of government, higher education, financial services, media, and B2B organizations, with a long tail of small-to-mid-sized customers and institutional accounts. This is a hybrid role based in our New York City office, with regular in-office expectations.

Applicants must be authorized to work in the United States without visa sponsorship and must be within commuting distance of our New York City office. Relocation assistance is not available.

Responsibilities

• Own renewals and expansion across a ~137-account, ~$2M automation-led territory
• Manage a high-volume book of accounts through scaled, automated workflows
• Drive renewals by setting clear timelines, creating urgency, and negotiating effectively with customers
• Write compelling, concise client communications and design creative outreach that scales through automation and tooling
• Identify and close upsell and cross-sell opportunities using customer signals and usage data
• Expand relationships within existing accounts across teams, departments, and use cases
• Navigate renewal and commercial conversations confidently, including pricing and contract negotiations
• Maintain strong renewal hygiene through accurate data, clear next steps, and customer health indicators
• Communicate EMARKETER’s value proposition using data-driven, ROI-focused messaging
• Partner cross-functionally with Product, Marketing, RevOps, and Customer Success to scale best practices and optimize outcomes

Requirements

• 3+ years of B2B account management experience, preferably in subscription, SaaS, or data-driven products
• Proven success managing high-volume, scaled territories, including automation-first account motions
• Strong negotiation skills, with experience leading renewals and commercial discussions with senior stakeholders
• Ability to move quickly, stay organized, and execute consistently at scale
• Experience managing both long-tail SMBs and complex institutional customers
• Data-driven approach, using signals, workflows, and tooling to prioritize action and drive outcomes
• Strong sales acumen, with a track record of quota attainment or overachievement
• Experience building multi-threaded relationships to support retention and growth
• Background in digital marketing, media, or SaaS strongly preferred

Skills

• Strategic problem solver with strong negotiation skills
• Confident communicator, able to articulate value and manage difficult conversations
• Sales-minded and results-driven, with urgency and resilience
• Process-oriented and fast-moving, with a focus on optimization
• Motivated by continuous improvement and refining processes

Pay

Base salary: $75,000–$85,000 (dependent on skills, experience, and competencies)

On-Target Earnings (OTE): $95,000–$105,000 (base + uncapped commission)

Benefits

• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
• Commuter benefits, phone reimbursement, and gym membership discounts

About EMARKETER

EMARKETER is the world's leading research company focused on digital transformation. We provide business leaders with actionable data and insights in digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients include top global brands within Fortune 1000 companies, as well as smaller firms competing in a digital age.

We pride ourselves on an inclusive work environment and strive for diversity of thought, identity, and experience. Our values guide us to serve our clients, work as one team, innovate and adapt, and celebrate diversity and inclusion.