Account Manager

About the role

This role is part of the Travel Guard team, a leading travel insurance brand serving millions of leisure and business travellers worldwide. Established in 1982, Travel Guard offers a comprehensive portfolio of travel insurance solutions and global assistance services, operating service centres across Asia, Europe, and the Americas to provide 24/7 support.

Responsibilities

• Manage and grow relationships with key retail partners, serving as the primary point of contact and ensuring client satisfaction
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
• Introduce new ideas, tools, and product enhancements to support client success and business growth
• Lead client meetings to review performance, address challenges, and present new solutions and offerings
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
• Monitor market, competitor, and industry trends and activity to identify new opportunities

Requirements

• High School diploma or equivalent required; Bachelor’s degree preferred
• Minimum 3 years’ experience in account management, sales, or related field, preferably within the travel or financial services industry
• Proven record in managing small to medium-sized accounts and achieving sales targets
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
• Excellent relationship-building, analytical, and problem-solving abilities
• Self-motivated, results-oriented, accountable, with the ability to work independently

Benefits

• Hybrid work schedule: 3 days in the office and 2 days working from home
• Comprehensive onboarding experience and continuous professional development
• Regular annual and personal leave benefits, volunteer leave, and paid parental leave
• Competitive high-deductible health plan, EAP programs, and access to health and well-being activities
• 401(k) program with employer matching

Pay

The combined salary range for this position is $65,000 to $67,000 with short-term incentive bonus eligibility.