Account Manager

About Travel Guard

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.

What you’ll be doing

• Build and grow high-impact relationships with key retail partners while acting as a trust advisor who drives account success, satisfaction, and revenue growth.
• Collaborate cross-functionally to develop strategic solutions, uncover new opportunities, and deliver innovative ideas that elevate client performance and strengthen long-term partnerships.
• Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction.
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews.
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships.
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations.
• Introduce new ideas, tools, and product enhancements to support client success and business growth.
• Lead client meetings to review performance, address challenges, and present new solutions and offerings.
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience.
• Monitor market, competitor, and industry trends and activity to identify new opportunities.

Skills and experience you’ll bring

• A high school diploma or equivalent required, a bachelor’s degree preferred.
• Minimum 3 years’ experience in account management, sales, or related field, preferably within the travel or financial services industry.
• Proven record in managing small to medium-sized accounts and achieving sales targets.
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity.
• Excellent relationship building, analytical, and problem-solving abilities.
• Self-motivated, results-oriented, accountable, with the ability to work independently.

Why you’ll love working with us

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
• We have more than 3000 employees worldwide, sharing a global purpose to look after travellers, at every step of their journey.
• We offer job flexibility, career growth, and a supportive work environment that empowers growth at every stage of your career.
• We provide regular annual and personal leave benefits, volunteer leave, and a comprehensive paid parental leave scheme.
• We offer a competitive high-deductible health plan, EAP programs, and access to health and well-being activities, along with a 401(k) program with employer matching to help you plan for your future.
• We respect diversity and inclusivity, welcoming you to bring your whole self to work.

Pay and Benefits

The combined salary range for this position is $65,000 to $67,000 with short-term incentive bonus eligibility. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases.