Account Manager

About the role

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

Responsibilities

• Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
• Introduce new ideas, tools, and product enhancements to support client success and business growth
• Lead client meetings to review performance, address challenges, and present new solutions and offerings
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
• Monitor market, competitor, and industry trends and activity to identify new opportunities

Requirements

• High School diploma or equivalent required, Bachelor’s degree preferred
• Minimum 3 years’ experience in account management, sales or related field, preferably within the travel or financial services industry
• Proven record in managing small to medium sized accounts and achieving sales targets
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
• Excellent relationship building, analytical, and problem-solving abilities
• Self-motivated, results-oriented, accountable, with the ability to work independently

Benefits

• Hybrid work model: 3 days in the office and 2 days working from home
• Comprehensive onboarding experience and continuous professional development
• Regular annual and personal leave benefits, volunteer leave, and paid parental leave scheme
• Competitive high-deductible health plan and EAP programs
• Access to health and well-being activities
• 401(k) program with employer matching
• Short-term incentive bonuses and merit increases

Pay

The combined salary range for this position is $65,000 to $67,000 with short-term incentive bonus eligibility.