Account Manager

About Travelex Insurance Services

This role sits in our Travelex Insurance Services business, which is a leading travel insurance provider in the United States with over 25 years of industry expertise helping people dream, explore and travel with confidence. With varying levels of comprehensive travel insurance coverage, Travelex has a protection plan to help meet your needs and safeguard against the unexpected. Offering plans from basic – low cost and family friendly, to plans for business or luxury travel. Wherever in the world your travels take you, it is important to protect both yourself and your trip investment.

What You'll Be Doing

In this role you will build and growth high-impact relationships with key retail partners while acting as a trust advisor who drives account success, satisfaction, and revenue growth. You will collaborate cross-functionally to develop strategic solutions, uncover new opportunities, and deliver innovative ideas that elevate client performance and strength long-term partnerships.

• Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
• Introduce new ideas, tools, and product enhancements to support client success and business growth
• Lead client meetings to review performance, address challenges, and present new solutions and offerings
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
• Monitor market, competitor, and industry trends and activity to identify new opportunities

What skills and experience you'll bring on this journey

• High School diploma or equivalent required, Bachelor's degree preferred
• Minimum 3 years' experience in account management, sales or related field, preferable within the travel or financial services industry
• Proven record in managing small to medium sized accounts and achieving sales targets
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
• Excellent relationship building, analytical, and problem-solving abilities
• Self-motivated, results-orientated, accountable, with the ability to work independently

Why you'll love working with us!

• We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking
• We have more than 3000 employees worldwide
• We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals
• We share a global purpose to look after travellers, at every step of their journey
• Job flexibility: hybrid approach ensuring work-life balance with 3 days in the office and 2 days working from home
• Career growth: comprehensive onboarding experience, continuous professional development, and supportive work environment that empowers growth at every stage of your career
• Take the time you need: regular annual and personal leave benefits along with volunteer leave and comprehensive paid parental leave scheme
• Investing in your health and your future: competitive high-deductible health plan, EAP programs, health and well-being activities, and 401(k) program with employer matching
• Diversity and inclusion: we respect who you are and thoroughly embrace diversity

Pay

The combined salary range for this position is $75,000 to $80,557 and a 10% short-term incentive bonus eligibility.