Account Manager

About Us

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, and port of destination services. We apply internet and digital technology to visualize and optimize cross-border supply chain logistics, aiming to achieve the same efficiency and convenience as express delivery. Our mission is "Simple shipping and easy freight." We have developed strategic partnerships with leading ocean carriers and logistics providers such as COSCO Shipping, Maersk Line, and Sinotrans. Our ocean and air transport network spans from China to the world, featuring innovative products like First-class FCL, First-class LCL, and First-class Air Freight, enabling online quotation, order placement, logistics tracking, and more to build a smarter cross-border supply chain.

Responsibilities

• Serve as a day-to-day point of contact for assigned clients, ensuring timely and professional communication in both Mandarin and English.
• Assist in managing client accounts, tracking service performance, and resolving issues or escalations.
• Support senior team members in preparing reports, presentations, and client updates.
• Coordinate with internal teams (operations, logistics, customer service) to ensure client expectations are met.
• Participate in client meetings and calls to maintain strong relationships and identify growth opportunities.
• Maintain accurate and up-to-date records of client interactions and account activity.
• Translate documents and communications between Mandarin and English when necessary.
• Perform other duties as assigned.

Requirements

• Bilingual fluency in Mandarin and English (spoken and written) is required.
• Minimum 1 year of experience in B2B client relationship management or related fields.
• Strong communication and interpersonal skills with a customer-first attitude.
• Highly organized with attention to detail and the ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); CRM experience is a plus.
• Bachelor's degree in Business, Communications, or a related field preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Pay

$20.00 - $25.00 per hour

Work Location

In person

Fontana, CA / Port Reading, NJ