Account Manager

Responsibilities

• Build and maintain strong relationships with partners, acting as their primary point of contact for billing and finance-related matters
• Manage the inventory of a portfolio of high-value clients, ensuring compliance with the financial policies of the firm and processes of the finance department
• Understand billing structures, commercial terms, fee arrangements, client requirements, and law firm economics to advise and support assigned partners
• Oversee accurate and timely billing, track receivables, and proactively resolve any issues related to prompt payment
• Use dashboards and reporting tools to analyze client inventory and financial performance, and to identify trends and develop recommendations to improve outcomes
• Anticipate and address client concerns or disputes, demonstrating resourcefulness and professionalism in resolving challenges
• Exhibit excellent written and verbal communication to articulate complex financial concepts in a clear and professional manner
• Demonstrate a commitment to client satisfaction and proactive approach to enhancing client experience
• Handle completing priorities in a fast-paced environment with professionalism and composure

Qualifications

• Bachelor’s degree preferred
• Minimum of 4 years of experience in high volume/dollar, automated, law firm finance role, including billing and collections
• Knowledge and understanding of financial policies and procedures and use of both accounting and collections software systems
• Ability to perform complex financial analysis
• Ability to interact with all levels of personnel and interact and function as part of a team
• Ability to meet strict deadlines and handle multiple competing priorities simultaneously
• Strong problem-solving abilities
• Strong analytical and negotiations skills
• Excellent verbal and written communication skills
• Must be client service focused
• Experience with Aderant or other legal finance software required
• Proficient in Excel and Word